Welcome back to Building Better Business! I’m your host, Dr. Glenn Bryan, and today we’re delighted to present part two of our enlightening discussion with Aaron Gaynor, the visionary behind Eco Plumbers, Electricians, and HVAC Technicians.

In this episode, we delve into the evolution of Aaron’s company values and their impact on business growth and customer care. Aaron shares how Eco’s core values transitioned from unwritten principles of personal character to formally articulated values that align his expanding team. We explore the influence of business literature, teamwork, and the quest for improvement in developing these guiding principles.

Aaron reflects on maintaining strong customer relationships, remarking, “Without helping people, we don’t exist.” We discuss how resolving customer issues effectively can more than just rectify problems; it can fortify trust and loyalty.

Our conversation also covers Eco’s commitment to community involvement, underscoring their involvement in charity work like supporting Nationwide Children’s Hospital and the Mid-Ohio Food Bank. Aaron highlights the company’s philosophy of giving back quietly while ensuring employees feel connected through their volunteer efforts.

We wrap up by addressing the multi-faceted aspects of leadership, from adapting management styles to the evolving workforce dynamic, to employing modern tools for hiring the right talent. Talking about the company’s expansion, Aaron offers insights into maintaining quality service across different cities and navigating economic challenges.

So, tune in as we uncover valuable lessons on integrating core values into your business, building robust customer relations, and fostering a culture of community engagement.

Don’t forget to hit that subscribe button for more insights on leading with character, cultivating culture, caring for customers, and contributing to the community!