Welcome back, Focus 4C listeners, to another insightful episode. I’m your host, Glenn Bryan, and today we have a special guest joining us—Aaron Gaynor, CEO of Eco Plumbers, Electricians, and HVAC Technicians.

In this episode, Aaron takes us through the meticulous process his company endures to qualify for and win the prestigious BBB Torch Award for Ethics. Aaron shares how this rigorous evaluation not only enhances their customer service commitment but also boosts internal morale, creating a positive company culture.

We delve into the challenges of maintaining this culture, especially during the pandemic, and how Eco adapted through Zoom calls, quarterly meetings, and in-person training. Aaron also touches on the crucial role that continuous learning and development play in fostering both personal and professional growth.

“Awards provide public validation, but it’s the internal uplift that truly makes the difference,” Aaron notes, emphasizing the importance of recognizing employee achievements and maintaining a fast-paced yet supportive workplace environment.

Aaron’s journey from bankruptcy to building a successful brand highlights the vital role of trades in our society and the opportunities they offer for a better lifestyle. He also shares how overcoming dyslexia and ADHD has shaped his creative problem-solving skills, enhancing his entrepreneurial spirit.

Tune in to hear about the significance of character and trust in building strong relationships with contractors and customers. We wrap up our discussion with a look at future podcasts that will explore Eco’s efforts to build trust and the continued impact of the torch award on their journey.

Don’t forget to subscribe for more stories of resilience, business excellence, and the transformative power of strong ethics and community.